7 Tips to Delight Your Guests (Increase Your Bookings)

7 Tips to Delight Your Guests (Increase Your Bookings)

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Sometimes small details make all the difference for a guest before and during their stay.

Offering a welcome gift that features local products from food products to decorative pieces, can be the detail that makes your customers remember their stay as a memorable experience. Presenting this welcome gift for example in a basket or a well-decorated recycled box is a detail that in addition to being inexpensive can help immensely to shape a positive experience for your guests the first time they enter the property!

Embassy here are some tips to keep your property a positive reference for guests in order to increase the positive reviews in your listing.

#1. Compensate your guests for unforeseen situations

Unforeseen events happen, check-in may be delayed, air conditioning may break down or your guests may run out of hot water.

Apologize immediately and find a solution as soon as possible. Then, if possible, compensate your guest with some tourist activity, bring a wine or a piece of food take-out. He judges the “compensation” according to the severity of the inconvenience that was caused, since the reviews of his customers will not be negative if he showed real concern and went beyond the normal offering a reward for the unpleasant situation.

#2. Information about the region

Many of your guests will know very little about the region and much less about the activity of your property.

Suggesting attractions, tours or restaurants is an aspect of differentiation for your customers' experience. Many municipalities distribute free tourist leaflets. Adding this information to your welcome gift can be a great idea.

#3. Be honest in the description and photos

Never take photos or describe any item not included in your property. Booking a property on the internet and then checking in and proving that the property is not the same as described in the ad is not a pleasant experience. If you notice that a specific item, equipment, piece of decoration or furniture is very important to receive a greater amount of reservations, make this investment to have greater success in the long term.

#4. Invest in a good cleaning

Perhaps the most important suggestion, usually the biggest factor of negative reviews are problems with cleaning the property. It is disappointing for the guest to book a property to relax and be faced with a dirty or uncomfortable environment.

To prevent this from happening, check the cleaning before the next check-in or ask for feedback from the guest on arrival to confirm that everything is fine, if there is any problem, send a person to carry out the necessary cleaning as soon as possible, ensuring that your guest's stay is comfortable.

#5. Strategic decoration

Surely you have already browsed booking platforms, opened tab after tab and were left with the feeling that you are always seeing the same house. This is because the decoration does not just make the establishment more beautiful, but also make your property unforgettable. Here are some suggestions that result with our customers:

• Bet on neutral colors and highlight details that all guests look for when they are searching for stays on the Internet, such as a fireplace, salamander or an original piece of furniture mainly in the rooms (usually the room is one of the first images sought by guests);
• Choose details that reflect the specific location of your property, for example miniatures of boats or decoration with the marine theme in a country house in the mountains or wheels of Alentejo carriages and barrels of olive oil in a house by the sea are aspects that break congruence in the theme of your property.
• Do not depersonalize your property. Avoid buying furniture or at least the decorative pieces in the best known stores, try to support for example portuguese furniture companies;
• Remove any familiar pieces or photographs that only serve as a constraint for the guest. It does not include religious symbols or skulls of your favorite football club. The guest should feel at home, but not literally at home;
• Do not fill the space with unnecessary furniture and decoration. All objects should be thought to have a practical function during your guest's stay, do not invest for example in a set of 10 panels, when the guest will only be staying at your property for a weekend. Saving on quantity, you can bet on quality and design.

#6. Organization

Your customers don't know your home. Try to leave all objects and equipment organized so that they are easily accessible to guests. It is also a great idea to leave pamphlets or flyerswith instructions for use and house rules.

#7. Invest in the maintenance of your property

Even following all these suggestions, it is essential to remember that your guests want to be in a comfortable and visually appealing space. Keep your property always organized and renovated and invest in good mattresses, bedding and bath towels and in good kitchen equipment and comfort equipment such as air conditioning.

Comfort and practicality are always key ingredients so that your guests are always satisfied!