Privacy Policy
The Albufeira Concierge is committed to protecting the personal data entrusted to it.
For this reason, all personal information is treated and protected with all diligence, and always in accordance with the applicable law - EU Regulation 2016/679, General Data Protection Regulation (GDPR).
This Privacy Policy explains who we are, for what purposes we may process your personal data, how we treat it, to whom we may disclose it, where it may be transferred or where you can access it and what your rights are.
What data do we collect?
We collect the following data:
• Name, e-mail address, mobile number.
• By filling in forms we can collect information about your property, always with your prior consent.
How do we collect your data?
Most of the data we collect is provided directly to The Albufeira Concierge. We collect and process data when:
• Voluntarily fill out a survey or provide feedback on any of our forms or by email.
• Use or view our website through the cookies of your browser.
How will your information be used?
Your data will be processed by The Albufeira Concierge applying appropriate technical and organizational measures to ensure a high level of security, in accordance with the GDPR.
The Albufeira Concierge defines and analyzes behavior profiles with a view to providing a better accommodation and lodging service for its guests.
Your data will only be used if one of the following situations occurs:
1) You have given your consent by filling in an online form;
2) The data is necessary to comply with a legal obligation to which The Albufeira Concierge is subject, such as the disclosure of data to the Tax Administration, Social Security or Foreigners and Borders Service, among other entities;
3) The data are necessary for the purposes of the legitimate interests pursued by The Albufeira Concierge, provided that they do not prevail over the interests or rights, freedoms and guarantees of the data subject.
Your personal data will not be used for purposes other than those described in this policy, without prior notification or, if applicable, obtaining my consent.
You may be asked to prove your identity in order to ensure that the sharing of personal data is only done with its owner.
To exercise your rights, please contact us through the email address: info@thealbufeiraconcierge.com
How do we store your data?
Your personal data will be kept for the minimum period necessary and proportionate for the pursuit of the purposes described above.
The Albufeira Concierge stores your data securely and will keep the data used for filling out the forms for a period of 10 years. When this period expires, we will exclude your data from our system.
Marketing
The Albufeira Concierge would like to send you information about our products and services that we think you might like, as well as products/services from partner companies.
If you have consented to receive marketing information, you can always opt out using your privacy preferences.
You have the right, at any time, to prevent The Albufeira Concierge from contacting you for marketing purposes or providing your data to other members of The Albufeira Concierge Group.
What are your data protection rights?
We would like to make sure that you are fully aware of all your data protection rights.:
The right of access- You have the right to request copies of your personal data from The Albufeira Concierge.
The right of rectification- You have the right to request the correction of any information that you believe to be inaccurate. You have the right to request the full filling of information that you believe to be incomplete.
The right to delete- You have the right to request the removal of your personal data, under certain conditions.
The right to restrict processing- You have the right to request the restriction of the processing of your personal data, under certain conditions.
The right to object to processing- You have the right to object to the processing of your personal data by us, under certain conditions.
The right to data portability- You have the right to request the transfer of the data we collect to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond. If you wish to exercise any of these rights, please contact us by e-mail:info@thealbufeiraconcierge.com
Call us at: 961077 447
Or write to us: Av. do Ténis 13, 8200-011 Albufeira
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect this information automatically through cookies.
How do we use your cookies?
The Albufeira Concierge uses cookies in a number of ways to improve your experience on our website, including:
• Maintain connection;
• Understand and improve your browsing experience on the website.
What types of cookies do we use?
There are several types of cookies, however, our website uses:
Essential cookies
These items are required to run basic functionalities of the website.
Examples of non-essential cookies:
The cookie we provide to users to remember their cookie preferences.
Marketing cookies
These items are used to provide more relevant advertising to you and your interests. They can also be used to limit the number of times you see an ad and measure the effectiveness of our advertising campaigns. Advertising networks generally notify the permission of the site operator.
Examples of marketing cookies:
Personalization cookies
These items allow us to store the choices you make (such as your language or region) and provide enhanced and more personal resources.
Examples of personalization cookies:
Traduction
Analysis cookies
These items help us understand how our visitors interact with the site and if there may be technical problems. This type of data storage generally does not collect information that identifies a visitor.
Examples of analytical cookies:
Google Analytics
Revoke consent
If consent is legally necessary for the processing of personal data, the data subject has the right to revoke his consent at any time. However, this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously provided, as well as the subsequent processing of the same data, on another basis of legality, such as the fulfillment of the contract or the legal obligation to which The Albufeira Concierge is subject.
If you wish to withdraw your consent, please contact us through the email address:info@thealbufeiraconcierge.com
Data protection
In compliance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (“LPD”), we inform you that during the processing of the reservation your personal data will be stored in the company's files in order to be able to provide you with our services.
In this way, we inform you that you can exercise your rights of access, rectification, cancellation and opposition of your personal data, being responsible for the data contained in the company file, as previously mentioned.
General Conditions
If unforeseeable situations arise and not attributable to the company, as a result of which the accommodation cannot be occupied, the company will make available to the customer another accommodation with the same or superior characteristics, without refund by either party.
How to contact us?
If you have any questions about our privacy policy, the data we keep about you or if you want to exercise one of your data protection rights, do not hesitate to contact us.
Send us an e-mail to: info@thealbufeiraconcierge.com
Call us at: 961077 447
Or write to us: Av. do Ténis 13, 8200-011 Albufeira